/ / / Những lỗi thường gặp ở máy in Canon Pixma IP7270 và hướng dẫn xử lý.
Chia sẽ

Những lỗi thường gặp ở máy in Canon Pixma IP7270 và hướng dẫn xử lý.

, Edit

Những lỗi thường gặp ở máy in Canon Pixma IP7270 và hướng dẫn xử lý.

Hướng dẫn bằng tiếng anh nhưng khá dễ hiểu , các bạn chỉ cần làm theo từng bước là được nhé.
có gì cứ gửi mail trực tiếp cho mình nhé : linhkiencanon@gmail.com website: linhkienmayin.vn 


Troubleshooting


  •  The Printer Cannot Be Powered On 
  • Printing Does Not Start 
  • Paper Does Not Feed Properly/"No Paper" Error Occurs 
  • Print Results Not Satisfactory 
  • Ink Is Not Ejected 
  • Paper Jams 
  • Alarm Lamp Flashes Orange 
  • Cannot Print on the Disc Label

Search Each Function


  •  Problems with Network Communication 
  • Problems with Printing 
  • Problems with Printing Quality 
  • Problems with the Printer 
  • Problems with Installation/Downloading 
  • About Errors/Messages Displayed 
  • If You Cannot Resolve the Problem

The Printer Cannot Be Powered On

  • Check 1: Press the ON button.
  • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the printer, then turn it back on.
  • Check 3: Unplug the printer from the power supply, then plug the printer back in and turn the printer back on after leaving it for at least 2 minutes.
    If the problem is not resolved, contact the service center.

Printing Does Not Start

  • Check 1: Make sure that the power plug is securely plugged in, then turn the printer on.
    While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
    Note
    • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing starts.
  • Check 2: Make sure that the printer is connected to your computer properly.
    When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:
    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.
    When you use the printer over LAN, make sure that the printer is set up to be used over network correctly.
  • Check 3: Does an error occur?
    Resolve the error according to the number of flashes of the Alarm lamp and the POWER lamp.
  • Check 4: If there are any unnecessary print jobs, delete them.
  • Check 5: Make sure that the inner cover (the cover of the disc tray) is closed.
    If the inner cover is opened, close the inner cover and press the RESUME/CANCEL button on the printer.
  • Check 6: Make sure that your printer's name is selected in the Print dialog box.
    The printer will not print properly if you are using a printer driver for a different printer.
    Make sure that your printer's name is selected in the Print dialog box.
    Note
    • To make the printer the one selected by default, select Set as Default Printer.
  • Check 7: Configure the printer port appropriately.
    Make sure that the printer port is configured appropriately.
    1. Log on as a user account with administrator privilege.
    2. Select items from the Start menu as shown below.
      • In Windows 7, select Devices and Printers from the Start menu.
      • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
      • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
    3. Open the properties of the printer driver for the printer.
      • In Windows 7, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Printer properties.
      • In Windows Vista or Windows XP, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Properties.
    4. Click the Ports tab to confirm the port settings.
      Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s).
      Note
      • When the printer is used over LAN, the port name of the printer is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the printer.
      • If the setting is incorrect:
        Reinstall the printer driver.
      • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
        Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name.
        If the problem is not resolved, reinstall the printer driver.
      • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printer is used over LAN:
        Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
        If the problem is not resolved, reinstall the printer driver.
  • Check 8: Is the size of the print data extremely large?
    Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.
  • Check 9: Restart your computer.

Paper Does Not Feed Properly/"No Paper" Error Occurs

  • Check 1: Make sure that paper is loaded.
  • Check 2: Make sure of the following when you load paper.
    • When loading two or more sheets of paper, flip through the paper before loading.
    • When loading two or more sheets of paper, align the edges of the sheets before loading.
    • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
      However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
    • Always load the paper in portrait orientation, regardless of the printing orientation.
    Important
    • When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper stack.
      Loading Paper
  • Check 3: Check to see if the paper you are printing on is not too thick or curled.
    Media Types You Cannot Use
  • Check 4: Make sure of the following when you load envelopes.
    When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.
    Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
  • Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper.
  • Check 6: Make sure that the inner cover (the cover of the disc tray) is closed completely.
    Paper does not feed properly if the inner cover is even slightly open.
    Placing a Printable Disc
  • Check 7: Clean the paper feed roller.
    Cleaning the Paper Feed Rollers from Your Computer
    Note
    • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
  • Check 8: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette.
    For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette.
  • Check 9: Are the transport unit cover and the rear cover attached properly?
    Refer to Rear View for the position of the rear cover.

Print Results Not Satisfactory

If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first.
  • Check 1: Do the page size and media type settings match the size and type of the loaded paper?
    When these settings are incorrect, you cannot obtain a proper print result.
    If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
    Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
    In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and the loaded paper.
    Confirm the page size and media type settings using the printer driver.
    Printing with Easy Setup
  • Check 2: Make sure that the appropriate print quality is selected using the printer driver.
    Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors, increase the print quality setting and try printing again.
    You can confirm the print quality setting using the printer driver.
    Changing the Print Quality and Correcting Image Data
  • Check 3: If the problem is not resolved, there may be other causes.
    See also the sections below:
    Cannot Print to End of Job
    Part of the Page Is Not Printed
    No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
    Lines Are Misaligned
    Line Does Not Print or Prints Partially
    Image Does Not Print or Prints Partially
    Printed Paper Curls or Has Ink Blots
    Paper Is Smudged/Printed Surface Is Scratched
    Back of the Paper Is Smudged
    Vertical Lines Are Printed on the Sides of the Printout
    Colors Are Uneven or Streaked

Ink Is Not Ejected

  • Check 1: Has the ink run out?
    Open the top cover, then check the status of ink lamp.
    Checking the Ink Status
  • Check 2: Is the orange tape or protective film remaining?
    Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
    If the orange tape is left as in (B), pull the orange tape and remove it.
  • Check 3: Are the print head nozzles clogged?
    Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
    Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
    • If the Nozzle Check Pattern is not printed correctly:
      Check to see if a particular color's ink tank is not empty.
      If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
    • If the problem is not resolved after performing the Print Head Cleaning twice:
      Perform the Print Head Deep Cleaning.
      If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.
    • If the problem is not resolved after performing the Print Head Deep Cleaning twice:
      If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.

Paper Jams

Note
  • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
If the paper is jammed, remove it following the procedure appropriate for each case.
  • If you can see the jammed paper at the paper output slot:
    Paper Is Jammed in the Paper Output Slot
  • If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
    Paper Is Jammed inside the Printer
  • If the paper loaded in the cassette (lower) is jammed:
    The Paper Loaded in the Cassette (Lower) Is Jammed
  • If the paper loaded in the cassette (upper) is jammed/If the paper is jammed during duplex printing/If the paper is jammed as the printer pulled in the printed paper:
    The Paper Loaded in the Cassette (Upper) Is Jammed/The Paper Is Jammed during Duplex Printing/The Paper Is Jammed As the Printer Pulled In the Printed Paper
  • Cases other than above:
    In Other Cases
Important
  • If the printed paper piles up on the paper output slot, the printer may pull it in and the paper is jammed inside the printer. Remove the printed paper from the paper output tray before it amounts to 50 sheets.

Alarm Lamp Flashes Orange

Alarm Lamp Flashes Orange

When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
(A) Note the number of flashes
(B) Flashes repeatedly
Note
  • "Support Code" on the table below means the error number. It appears on the computer screen with a message when an error occurs.
Support Code
Number of flashes/Cause
Action
1001
1002
1007
1008
Two flashes:
Printer is out of paper./The disc tray is not attached./Paper does not feed.
Reload paper in the cassette and press the RESUME/CANCEL button on the printer.
When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button.
1300
1304
1311
1312
1313
Three flashes:
Paper jams.
The paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.
1600
1660
Four flashes:
The ink tank is not installed./Ink tank is not installed properly./Ink may have run out.
  • The ink tank is not installed.
    Install the ink tank.
  • If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
    Install an appropriate ink tank.
  • If the lamp on the ink tank is flashing, ink may have run out.
    Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
Note
1401
1403
1405
Five flashes:
Print head is not installed./Print head is defective.
The print head may be damaged.
Contact the service center.
1830
1850
1851
1855
1856
1857
1858
Six flashes:
A certain period of time has elapsed while disc label printing is in progress./The inner cover (the cover of the disc tray) is opened or closed.
  • If a certain period of time has elapsed while disc label printing is in progress, the printer stops initializing.
    The printer resumes initializing by pressing the RESUME/CANCEL button.
    Try the operation again following the on-screen instructions.
  • If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then press the RESUME/CANCEL button.
  • If the inner cover is closed when starting disc label printing, open the inner cover, place the disc tray, then press the RESUME/CANCEL button on the printer
    When you start printing on paper, close the inner cover, then press the RESUME/CANCEL button on the printer.
    Do not open or close the inner cover while printing is in progress, as this can damage the printer.
1680
1681
Seven flashes:
Ink tank is not installed in the correct position.
  • Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)
  • More than one ink tanks of the same color are installed. (The lamps on the ink tanks flash.)
Confirm that the ink tanks are installed in the appropriate positions.
1700
1710
Eight flashes:
Ink absorber is almost full.
The ink absorber is almost full.
The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.
Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
1310
Ten flashes:
Cannot perform duplex printing.
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and B5. Make sure that the size of the paper loaded in the printer is correct. Pressing the RESUME/CANCEL button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
2500
Eleven flashes:
Automatic Print Head Alignment failed.
  • Print head nozzles are clogged.
    Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the print head.
  • Paper of size other than A4 or Letter is loaded in the cassette (lower).
    Press the RESUME/CANCEL button to dismiss the error, then load one sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP.
  • The paper output slot is exposed to strong light.
    Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.
4100
Twelve flashes:
Cannot print the contents on CREATIVE PARK PREMIUM.
You cannot print the contents on CREATIVE PARK PREMIUM.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
1683
Thirteen flashes:
The ink level cannot be detected.
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the top cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
1684
Fourteen flashes:
Ink tank cannot be recognized.
The ink tank cannot be recognized.
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer.
Install the appropriate ink tank.
If you want to cancel printing, press the printer's RESUME/CANCEL button.
1410
1411
1412
1413
1414
1415
Fifteen flashes:
Ink tank cannot be recognized.
The ink tank cannot be recognized. (The lamp on the ink tank is off.)
Replace the ink tank.
1688
Sixteen flashes:
The ink has run out.
The ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the top cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
1253
No flashes:
The paper output tray does not open.
The paper output tray did not open.
Open the paper output tray, then press the RESUME/CANCEL button.
4101
No flashes:
The paper size you specified is not available for the printer.
The printer does not support the paper size you specified.
Press the RESUME/CANCEL button, specify the proper paper size, then print again.
For details on the paper size you can use for the printer:

POWER Lamp Flashes and Alarm Lamp Flashes Orange Alternately

If the POWER lamp flashes and the Alarm lamp flashes orange alternately, it may be possible that an error requiring you to contact the service center has occurred.
Take an appropriate action referring to the table below.
Support Code
Number of flashes
Action
5100
Two flashes:
Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again.
Important
  • Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.
  • If the problem is not resolved, contact the service center.
6000
Three flashes:
If any object is placed in front of the printer, remove it.
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
Important
  • Do not place any objects in front of the printer; otherwise, the paper output tray does not open and an error will occur.
  • Do not close the paper output tray while the printer is in operation; otherwise, an error will occur.
B200
Ten flashes:
Turn off the printer, and unplug the power cord of the printer from the power supply.
Contact the service center.
5200
5400
5B00
5B10
5C00
5C20
6500
6502
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6940
6941
6942
6943
6944
6945
6946
6A81
6B10
6B20
C000
Other cases than above:
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.

Cannot Print on the Disc Label

Disc Label Printing Does Not Start
Disc Tray Does Not Feed Properly
Disc Tray Jammed

Disc Label Printing Does Not Start

  • Check 1: Is the disc tray placed properly?
    Open the inner cover (the cover of the disc tray), properly place the disc tray again, then press the RESUME/CANCEL button on the printer.
    Use the disc tray supplied with this printer ("J" is on the upper side).
    For details on how to place the disc tray, refer to Placing a Printable Disc.
  • Check 2: Is the printable disc placed on the disc tray?
    Place the printable disc on the disc tray properly, then press the RESUME/CANCEL button.
    Use the disc tray supplied with this printer ("J" is on the upper side).
    For details on how to place the disc tray, refer to Placing a Printable Disc.
  • Check 3: If disc label printing stops before it is complete, try the operation again.
    If a certain period of time has elapsed while disc label printing is in progress, the printer stops initializing.
    The printer resumes initializing by pressing the RESUME/CANCEL button.
    Try the operation again following the on-screen instructions.

Disc Tray Does Not Feed Properly

  • Check 1: Is the disc tray placed properly?
    Properly place the disc tray again, then press the RESUME/CANCEL button.
    Make sure that you are using the disc tray supplied with the printer ("J" is on the upper side).
    For details on how to place the disc tray, refer to Placing a Printable Disc.
  • Check 2: Unrecognizable printable disc may be placed.
    Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.

Disc Tray Jammed

Pull out the disc tray gently.
If the disc tray cannot be pulled out, turn the printer off, then turn the printer back on again. The disc tray will automatically be ejected.
When the disc tray is pulled out, place the disc tray ("J" is on the upper side) again, then retry printing. Place the printable disc properly referring to Placing a Printable Disc.
If the disc tray is still jammed, check if there is a problem with the printable disc.
Disc Tray Does Not Feed Properly

Problems with Network Communication

Problems with the Printer While Using with Network
Cannot Detect a Printer on a Network
Other Problems with Network

Problems with the Printer While Using with Network


The Printer Stopped Working Suddenly
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Printer
Printing Speed Is Slow
Cannot Use the Printer on Replacing an Access Point or Changing Its settings

The Printer Stopped Working Suddenly


Cannot Communicate with the Printer After the Network Settings Are Changed

Wait until the IP address is assigned to the computer. You may need to restart your computer.
Search for the printer again after confirming a valid IP address is assigned to the computer.

Cannot Communicate with the Printer over the Wireless LAN

  • Check 1: Make sure that the printer is turned on.
  • Check 2: Make sure that the network settings in the printer are identical with those of the access point.
    Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the printer settings.
  • Check 3: Make sure that the printer is not place as far away from the access point.
    The access point is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the access point.
  • Check 4: Make sure that there is no obstruction.
    Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
  • Check 5: Make sure that there is no source of radio wave interference in your vicinity.
    There may be a device such as a microwave oven using the same frequency bandwidth as the wireless station. Place the wireless devices as far away from the interference source as possible.
  • Check 6: Make sure that the network settings of the computer are correct.
    For the procedures to connect a network device to the computer and set them up, refer to the instruction manual of your network device or contact its manufacturer.
  • Check 7: Make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
  • Check 8: Make sure that the valid wireless channel is used.
    The wireless channel to be used may be limited depending on wireless network devices installed in the computer. Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel.
  • Check 9: Make sure that the channel set to the access point is valid to communicate with the computer, confirmed in Check 8.
    If not, change the channel set to the access point.
  • Check 10: Make sure that the firewall of the security software is disabled.
    If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
    If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
  • Check 11: When using a router, connect the printer and computer to the LAN side (same network segment).
If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model.
  • For placement:
    Make sure that there is no barrier or obstacle between the access point and the printer.

Cannot Print from a Computer Connected to the Network

  • Check 1: Make sure that the network settings of the computer are correct.
    For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer.
  • Check 2: If the printer driver is not installed, install the printer driver.
    Install the printer driver with the Setup CD-ROM.
  • Check 3: Make sure that access control is not set to the access point.
    For the procedures to connect an access point and set it up, refer to the instruction manual of your access point or contact its manufacturer.
    Note
    • To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC Address of the Computer.

Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Printer

Use the printer driver with bidirectional communication.
Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window

Printing Speed Is Slow

  • Check 1: The printer may be printing out a large job issued from another computer.
  • Check 2: Make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
    Monitoring Wireless Network Status
    Make sure that there is no barrier or obstacle between the access point and the printer. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the printer cannot communicate with the computer over a Wireless LAN for the wall material, place the printer and the computer in the same room or floor.
  • Check 3: Make sure that there is no source of interference in your vicinity.
    Since a device such as a microwave oven uses the same frequency bandwidth, it may cause interference. Place the wireless devices as far away from the source of interference as possible.

Cannot Use the Printer on Replacing an Access Point or Changing Its settings

When you replace an access point, perform network setup of the printer again.
To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model.
If the problem is not resolved, see below.

Cannot Communicate with the Printer After Applying MAC/IP Address Filtering or Entering a WEP/WPA/WPA2 Key to the Access Point

  • Check 1: Confirm the access point setting.
    Refer to the instruction manual provided with the access point or contact its manufacturer to confirm the access point setting. Make sure that the computer and the access point can communicate with each other under this setting.
  • Check 2: If you are performing MAC address filtering or IP address filtering at the access point, confirm that the MAC address or IP address for both the computer or the network device and the printer are registered.
  • Check 3: If you are using a WEP/WPA/WPA2 key, make sure that the key for the computer or the network device and the printer matches that set to the access point.
    Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must match among the printer, the access point, and the computer.
    Normally, select Auto for the authentication method. If you want to specify the method manually, select Open System or Shared Key according to the setting of the access point.
    How to Set a WEP/WPA/WPA2 Key

When Encryption Is Enabled, Cannot Communicate With the Printer After the Encryption Type Was Switched on the Access Point

If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the access point matches that set to the printer.
Cannot Communicate with the Printer After Applying MAC/IP Address Filtering or Entering a WEP/WPA/WPA2 Key to the Access Point

Cannot Detect the Printer When Setting up Network Communication

If the printer could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the printer.
Cannot Detect the Printer with the Wireless LAN: Check 1

Cannot Detect the Printer with the Wireless LAN: Check 1

Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network?

Make sure that you can view any web pages on your computer.

If you cannot view any web pages:

Configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view any web page after configuring the computer and network device, try to set up the network communication from the beginning.

If you can view any web page:

Go to check 2.
Cannot Detect the Printer with the Wireless LAN: Check 2

Cannot Detect the Printer with the Wireless LAN: Check 2

Does the firewall function of your security software or operation system for computer interfere with setting up the network communication?

The firewall function of your security software or operation system for computer may limit communications between the printer and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer.

If the firewall function interferes with setting up:

  • When the message appears on your computer:
    If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access.
  • When the message does not appear on your computer:
    Cancel to set up, then set the security software to allow Canon software* to access the network.
    * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on the Setup CD-ROM to access the network.
    After setting the security software, try to set up the network communication from the beginning.
Note
  • For the operation system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer.

If there is no problem with the firewall settings:

Go to check 3.
Cannot Detect the Printer with the Wireless LAN: Check 3

Cannot Detect the Printer with the Wireless LAN: Check 3

Check the settings of the access point.

Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function.
For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.

The Printer Cannot Be Detected in the Wireless LAN

  • Check 1: Make sure that the printer is turned on.
  • Check 2: Make sure that the Wi-Fi lamp is lit on the front side of the printer.
    If Wi-Fi lamp is off, Wireless LAN is inactive. Follow the procedure below to activate Wireless LAN.
    1. Press and hold the RESUME/CANCEL button until the POWER lamp flashes 10 times.
    2. Release the RESUME/CANCEL button.
      The Wi-Fi lamp is lit.
  • Check 3: Make sure that the USB cable is connected properly.
    When the printer is connected to the computer temporarily using a USB cable to change the wireless LAN settings, connect the printer and the computer securely seeing Connecting the Printer to the Computer Using a USB Cable.
  • Check 4: Make sure that the printer setup is completed.
    If not, setup with the Setup CD-ROM.
  • Check 5: When using IJ Network Tool, click Update to search for the printer again.
  • Check 6: When searching for a printer over a network, make sure that the printer is associated with the port.
    When No Driver is displayed under Name in IJ Network Tool, there is no association. Select Associate Port on the Settings menu, then associate the port with the printer.
  • Check 7: Make sure that the network settings in the printer are identical with those of the access point.
    Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the printer settings.
  • Check 8: Make sure that there is no obstruction.
    Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
  • Check 9: Make sure that the printer is not place as far away from the access point.
    The access point is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the access point.
  • Check 10: Make sure that there is no source of radio wave interference in your vicinity.
    There may be a device such as a microwave oven using the same frequency bandwidth as the wireless station. Place the wireless devices as far away from the interference source as possible.
  • Check 11: Make sure that the network settings of the computer are correct.
    Make sure that the computer can communicate with the printer and the access point over the wireless LAN.
  • Check 12: Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
  • Check 13: Make sure that the firewall of the security software is disabled.
    If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
    If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
  • Check 14: When using a router, connect the printer and computer to the LAN side (same network segment).
If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model.

Other Problems with Network

Forgot an Access Point Name, SSID, or a Network Key
The Message Is Displayed on the Computer Screen During Setup
The Admin Password Set to the Printer Was Forgotten
Checking Information about the Network
How to Restore the Printer's Network Settings to Factory Default

Forgot an Access Point Name, SSID, or a Network Key


Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key)

For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other, then set up the printer to match the settings of the access point.

How to Set a WEP/WPA/WPA2 Key

Refer to the instruction manual provided with the access point or contact its manufacturer and check the access point settings. Make sure that the computer and the access point can communicate with each other, then set up the printer to match the settings of the access point.
  • When using WEP
    The key length, key format, the key to use (one of 1 to 4), and the authentication method must match among the access point, the printer, and the computer.
    In order to communicate with an access point that uses automatically generated WEP keys, you must configure the printer to use the key generated by the access point by entering it in hexadecimal format.
    Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key according to the setting of the access point.
    When the WEP Details screen appears after clicking Set on the Search screen, follow the on-screen instructions and set the key length, the key format, the key number, and the authentication to enter a WEP key.
    For details, see Changing the WEP Detailed Settings.
  • When using WPA or WPA2
    The authentication method, passphrase, and dynamic encryption type must match on the access point, the printer, and the computer.
    Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
    Select either TKIP (Basic Encryption) or AES (Secure Encryption) for the dynamic encryption method.
    For details, see Changing the WPA or WPA2 Detailed Settings.
    Note
    • This printer supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal).

The Message Is Displayed on the Computer Screen During Setup

The Enter Password Screen Is Displayed During Setup
The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
"You are connecting the printer to the non encrypted wireless network" Is Displayed

The Enter Password Screen Is Displayed During Setup

The following screen is displayed if an administrator password is set to the printer which has already been set up.
figure: Enter Password dialog box
Enter the administrator password you have set.
Changing the Settings in the Admin Password Sheet

The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen

This screen is displayed automatically if the selected access point is encrypted. In this case, configure the details to use the same encryption settings set to the access point.
For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet.

"You are connecting the printer to the non encrypted wireless network" Is Displayed

Security is not configured on the access point. The printer can still be used, so continue the setup procedure to complete it.
Important
  • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.

The Admin Password Set to the Printer Was Forgotten

Initialize the LAN settings.
How to Restore the Printer's Network Settings to Factory Default
After initializing the LAN settings, setup with the Setup CD-ROM.

Checking Information about the Network

Checking the IP Address or the MAC Address of the Printer

To check the IP address or the MAC address of the printer, print out the network setting information.
To display the network setting information using IJ Network Tool, select Network Information on the View menu.

Checking the IP Address or the MAC Address of the Computer

To check the IP address or MAC address assigned to the computer, follow the procedure below.
  1. Click Start > All Programs > Accessories > Command Prompt.
  2. Enter "ipconfig/all" and press the Enter key.
    The IP addresses and the MAC addresses of the network devices installed on your computer are displayed. When the network device is not connected to the network, the IP address is not displayed.

Checking If the Computer and the Printer, or Computer and the Access Point Can Communicate

To check that communication is available, perform the ping test.
  1. Click Start > All Programs > Accessories > Command Prompt.
  2. Type the ping command and the IP address of the target printer or the target access point, and then press the Enter key.
    ping XXX.XXX.XXX.XXX
    "XXX.XXX.XXX.XXX" is the IP address of the target device.
    If the communication is available, a message such as the following is displayed.
    Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
    When Request timed out is displayed, the communication is not available.

Checking the Network Setting Information

To check the IP address or the MAC address of the printer, print out the network setting information.
Printing Out Network Setting Information

How to Restore the Printer's Network Settings to Factory Default

Important
  • Note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, setup with the Setup CD-ROM.
  • Before initializing the network settings, connect your computer and the printer with a USB cable.
Follow the procedure below to initialize the network settings.
  1. Press and hold the RESUME/CANCEL button until the POWER lamp flashes 9 times.
  2. Release the RESUME/CANCEL button.
    The network settings are initialized.
Nguồn :  Canon 

Người chia sẽ: Unknown

0 nhận xét:

Đăng nhận xét

Đăng ký: Đăng Nhận xét ( Atom )
Được tạo bởi Blogger.